FAQ
Frequently Asked Questions – Podiatry Market
About Podiatry Market
What is Podiatry Market?
Podiatry Market is an online store founded and operated by Dr. Ahmad Rashid DPM, a board-certified podiatrist and Diplomate of the American Board of Podiatric Medicine. The store offers a carefully curated selection of over-the-counter foot and ankle products that Dr. Rashid trusts, uses himself, and confidently recommends to his patients, family, and friends.
Who curates the products?
Every product in the store has been personally vetted by Dr. Ahmad Rashid, DPM, based on his clinical experience, patient feedback, and proven results. The mission is to eliminate confusion by providing only those items that meet professional standards for quality and effectiveness.
What is the company's legal name?
The business operates under Podheal LLC d.b.a. Podiatry Market.
Products & Selection
What types of products are available?
The store features a wide range of podiatrist-approved products including:
- Hammer toe cushions and gel protectors
- Antifungal nail polish and treatments
- Diabetic cushioned insoles
- Compression socks for sports performance
- Pumice stones and pedicure tools
- Orthotic inserts and plantar fasciitis supports
- Bunion protectors and callus cushions
- Ankle ice pack wraps
- Toe separators and protector caps
Are these the same products recommended in clinical practice?
Yes, all products are the same brands and models that Dr. Rashid trusts and recommends to his patients in clinical practice. The selection is based on real clinical results and patient outcomes.
Shipping Information
What are the shipping costs?
- Orders under $50: Flat rate shipping of $4.99
- Orders $50 and over: Free shipping (automatically applied before tax and after discounts)
Where do you ship?
Podiatry Market currently ships within the United States only.
How long does shipping take?
Most orders are processed within 1 business day and typically arrive within 3-7 business days via USPS, UPS, or FedEx. Orders are processed Monday through Friday, excluding holidays. Weekend and holiday orders are processed the next business day.
Will I receive tracking information?
Yes, once your order ships, a tracking number will be emailed to you. If you haven't received your order within 10 business days, contact customer support at support@podiatry-market.com .
Returns & Refunds
What is your return policy?
Podiatry Market offers a 14-day return policy from the date you receive your item. To be eligible for return, items must be:
- In the same condition you received them
- Unworn or unused, with tags
- In original packaging
How do I initiate a return?
Contact customer support at support@podiatry-market.com to start a return request. Items sent back without prior return authorization will not be accepted.
What items cannot be returned?
The following items are non-returnable:
- Perishable goods
- Custom or personalized products
- Personal care items (creams, ointments, beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
How long do refunds take?
Once your return is received and inspected, approved refunds are processed to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund.
Do you offer exchanges?
For the quickest service, return your item and place a new order once your return is accepted.
Customer Service
How can I contact customer support?
- Email: support@podiatry-market.com
- Phone: 603-825-2590
- Mailing Address: 81 Main St, Gorham, NH 03581
What if I receive a damaged or incorrect item?
Contact customer support immediately if you receive a defective, damaged, or incorrect item. Podiatry Market will work quickly to evaluate the issue and make it right.
Account & Privacy
Is my personal information secure?
Yes, Podiatry Market uses industry-standard security measures to protect your personal information. The privacy policy details how information is collected, used, and protected. Credit card information is always encrypted during transfer over networks.
Do you use cookies?
Yes, like many websites, Podiatry Market uses cookies to power and improve the site, remember your preferences, run analytics, and better understand user interaction. You can set your browser to remove or reject cookies, though this may impact functionality.
Can I opt out of marketing emails?
Yes, you can unsubscribe from promotional emails using the unsubscribe option in any marketing email. Note that you may still receive non-promotional emails about your account or orders.
Payment & Billing
What payment methods are accepted?
Podiatry Market accepts a variety of secure payment methods including Apple Pay, Amazon Pay, Google Pay, Visa, Mastercard, Discover, American Express, PayPal, Shop Pay, and Diners Club; all payment options are available and displayed at checkout.
Can I modify or cancel my order?
Podiatry Market reserves the right to limit or cancel orders and may contact you via email or phone if changes are needed. Contact customer support immediately if you need to modify an order.
Are prices subject to change?
Yes, prices for products are subject to change without notice. Podiatry Market reserves the right to modify or discontinue products at any time.
Medical Disclaimer
Is this website a substitute for medical advice?
No, this website is for informational purposes only and does not provide medical advice. The information is not intended to diagnose, treat, or prevent any medical condition. Always seek the advice of a qualified healthcare professional for any medical concerns.
Should I consult my doctor before using these products?
While these are over-the-counter products, it's always recommended to consult with a healthcare professional, especially if you have specific medical conditions, diabetes, or other health concerns.
For additional questions not covered here, please contact our customer service team at support@podiatry-market.com or call 603-825-2590. We're here to help make your experience with Podiatry Market as comfortable and satisfying as possible!